frequently asked questions

Services We Offer

 

The Animal Emergency Clinic is the only fully staffed after-hours emergency facility in the Greenville area. The clinic was established in 1978 to provide quality after-hours emergency and critical care support to local veterinarians and their clients. Because it is an emergency facility, the Animal Emergency Clinic does not offer regular veterinary services such as boarding, vaccines, wellness checkups, or spays and neuters.  A family veterinarian should provide these services.

What Should I Expect When I Arrive?

Upon your arrival you will be greeted by a receptionist who will help you get your pet registered with us.  If your pet has a life threatening injury or illness one of our technicians will ask if we may bring your pet to our ICU for treatment to begin immediately.  If your pet is stable you will be asked to wait until one of our veterinarians is available and you will then be escorted into an exam room with your pet.

 

How Long Will the Visit Be?

Our caseload varies greatly just as in a human emergency room.  We do see patients on a first come first serve basis however life threatening cases will be seen upon arrival.  We appreciate your patience as you and your pet wait to be seen.  Please do not hesitate to ask a receptionist or technician for assistance if you need anything during your wait time.

 

Will I Be Allowed to Stay with My Pet Throughout our Visit?

We will be sure you are with your pet as much as possible.  Certain procedures will require that we separate you and your pet but we will do our best to keep you informed of all that is happening.

 

What if My Pet is Hospitalized?

If you are advised that your pet needs to be hospitalized, rest assured that we are fully staffed at all times.  Each hospitalized patient is monitored continuously.  You are invited to call for patient updates at any time and as often as you would like.

 

How Can I be Financially Prepared for an Emergency Visit?

We provide you with as many payment options as possible to allow you to make the best choices for your pet.  Your pet’s health is everyone’s first priority but we completely understand that our clients may have financial considerations as well.  With that in mind, we ask for your consent during critical care and for treatment plans.  We also encourage you to explore pet health insurance and CareCredit before an emergency arises.

 

What is AAHA Accreditation?

AAHA was founded in 1933 and is the only association in North America that provides accreditation to companion animal hospitals.  To be accredited by AAHA, our hospital must demonstrate an exceptional level of medical care and client service, and be measured against the most rigorous standards in the veterinary industry.  Only 15% of animal hospitals in the US and Canada are AAHA accredited and we’re one of them!  To learn more visit healthypet.com.